Recap
In this article we explained how to create a ServiceNow catalog item so when an user submits it can pass the user-selected variables and start and Azure DevOps pipeline that runs a script. We are not showing the script in this article but the logic is to take the variables, and a run a script in our on prem AzDO agents that connects to Active Directory and adds the users. When the user is added our script then updates the RITM with a message and sets a state. If there is an issue our script assigns the RITM to a team for manual provisioning. Then the rest of the flow looks for the conditions and if no issue it closes the RITM but if it finds issues it opens a task to the IT Support team as well.